24/7 Managed IT Support
Your Complete Technology Partner
Transform your IT from a necessary expense into a strategic advantage. Our managed IT services provide enterprise-grade infrastructure, proactive maintenance, and 24/7 expert support—all for a predictable monthly cost.
Why Choose Managed IT?
Stop reacting to IT problems and start preventing them. Our managed services transform technology from a daily headache into a business accelerator.
Without Managed IT
Emergency IT costs eating budgets, productivity lost to downtime, security vulnerabilities everywhere
With RapidShift
Predictable monthly costs, 99.9% uptime, enterprise-grade security, proactive issue prevention
Traditional IT Support
Wait hours or days for help, pay hourly for every issue, no strategic planning or guidance
RapidShift Support
15-minute response time, unlimited support included, strategic IT consulting and planning
In-House IT
Limited expertise on staff, no coverage during vacations, difficult to scale up or down
RapidShift Team
Certified experts across all technologies, 24/7 coverage, flexible scaling with business needs
Comprehensive IT Management
Our managed IT services cover every aspect of your technology infrastructure, from security to strategic planning.
24/7 Monitoring & Support
Round-the-clock system monitoring with immediate response to critical issues. Our NOC detects and resolves problems before they impact your business.
- •Real-time infrastructure monitoring
- •Automated alert response
- •After-hours emergency support
Proactive Maintenance
Regular updates, patches, and optimization to prevent issues before they occur. Keep your systems running at peak performance.
- •Automated patch management
- •Performance optimization
- •Preventive maintenance schedules
Enhanced Security
Multi-layered security approach with continuous monitoring and threat mitigation to protect your business data.
- •Advanced threat detection
- •Security policy enforcement
- •Compliance management
Backup & Recovery
Automated backup solutions with verified recovery options to ensure business continuity during any disruption.
- •Continuous data backup
- •Disaster recovery planning
- •Regular recovery testing
Help Desk Support
Expert technical support for your team via phone, email, or chat with fast resolution of issues.
- •Multi-channel support
- •15-minute response time
- •User training resources
Strategic Planning
Regular technology reviews and roadmapping to align IT investments with business growth objectives.
- •Virtual CIO services
- •Technology roadmapping
- •Budget optimization
Managed IT Support Plans
Choose the support level that matches your business needs. All plans include 24/7 monitoring and unlimited support.
Essentials
From $499/month
Perfect for small businesses with basic IT needs and limited infrastructure.
- 24/7 System Monitoring
- Remote Support & Help Desk
- Basic Security Protection
- Monthly Performance Reports
- Up to 10 Devices
Professional
From $999/month
Ideal for growing businesses with moderate technology needs and multiple locations.
- Everything in Essentials, plus:
- Proactive Maintenance
- Advanced Security Suite
- Cloud Backup Solutions
- Quarterly Business Reviews
- Priority Support (15-min SLA)
- Up to 50 Devices
Enterprise
Custom Pricing
For established businesses with complex IT requirements and compliance needs.
- Everything in Professional, plus:
- Virtual CIO Services
- Compliance Management
- Cloud Infrastructure Management
- Monthly Strategic Reviews
- Dedicated Account Manager
- Unlimited Devices
Need a custom solution? We offer tailored plans for specific industry requirements.
Contact UsOur Proven Process
We follow a systematic approach to transform your IT from reactive to proactive.
1. IT Assessment
Comprehensive audit of your current infrastructure, security posture, and pain points to identify opportunities.
2. Customized Strategy
Development of a tailored IT roadmap aligned with your business goals and budget constraints.
3. Seamless Onboarding
Smooth transition with minimal disruption, including system setup, tool deployment, and team training.
4. Continuous Optimization
Ongoing monitoring, maintenance, and strategic adjustments to ensure your IT always supports business growth.
The RapidShift Advantage
Experience the difference of truly managed IT with a partner who understands your business.
Former Banking Tech Director Expertise
Leverage enterprise-level best practices from highly regulated industries, bringing Fortune 500 standards to your business.
Proactive Problem Prevention
Fix issues before they happen with continuous monitoring and predictive maintenance, reducing downtime by up to 75%.
True 24/7 Support
Real-time monitoring and response around the clock, not just business hours. Critical issues addressed immediately.
Budget-Friendly Pricing
Fixed monthly costs with no surprises. Typically saves businesses 30-50% compared to in-house IT departments.
Strategic Technology Partner
Virtual CIO services ensure your technology always aligns with business goals and industry best practices.
Frequently Asked Questions
Common questions about our managed IT services.
What's included in your managed IT services?
Our managed IT services include 24/7 monitoring, proactive maintenance, help desk support, security management, backup solutions, and strategic planning. The specific services vary by plan, with our Professional and Enterprise plans including additional features like compliance management and virtual CIO services.
How quickly do you respond to support requests?
Our response times depend on issue severity and your support plan. Critical issues are addressed immediately 24/7. Professional and Enterprise plans include guaranteed 15-minute response times, while Essentials plan typically sees responses within 1 hour during business hours.
Can you support our existing hardware and software?
Yes, we support a wide range of hardware and software solutions. During our initial assessment, we'll evaluate your current technology stack and develop a support plan tailored to your environment. We can work with virtually any business-grade hardware and software.
How do you handle onboarding new clients?
Our onboarding process is designed to be smooth and non-disruptive. We start with a comprehensive assessment, then gradually implement our monitoring and management tools. The entire process typically takes 2-4 weeks, during which we work closely with your team to ensure a seamless transition.
What makes RapidShift different from other MSPs?
Our founder's experience as a Banking Technology Director brings enterprise-level best practices to businesses of all sizes. We focus on preventing problems rather than just fixing them, offer truly 24/7 support, and provide strategic guidance as your virtual CIO. Our transparent pricing and custom solutions set us apart from cookie-cutter MSPs.
Ready to Transform Your IT?
Join businesses across East Tennessee who've eliminated IT headaches and reduced costs with RapidShift managed services.