Your Data Privacy Matters
Our Commitment to Protecting Your Information
At RapidShift Solutions, we take our responsibility to safeguard your business data and information seriously. Review our privacy practices and learn how your data is protected.
Last Updated: November 15, 2024
PRIVACY NOTICE
WHAT DOES RAPIDSHIFT SOLUTIONS DO WITH YOUR BUSINESS INFORMATION?
Why?
Technology companies handle sensitive business data as part of their service delivery. Federal and state laws, as well as industry standards, require us to tell you how we collect, use, share, and protect your information. Please read this notice carefully to understand our practices.
What?
The types of information we collect and share depend on the services you receive from us. This information can include:
- Business contact information
- Technical infrastructure data
- Network configuration details
- Security access credentials
- Business processes and workflows
- Application data and databases
- Communication logs and support tickets
When you terminate our services, we handle your information according to our data retention policies and this notice.
How?
All technology service providers need to share clients' information to deliver and improve their services. In the section below, we list the reasons technology companies can share their clients' information; the reasons RapidShift Solutions chooses to share; and whether you can limit this sharing.
| Reasons we can share your information | Does RapidShift share? | Can you limit this sharing? |
|---|---|---|
For our service delivery purposes - such as to provide IT services, maintain your infrastructure, implement security measures, or respond to support requests | Yes | No |
For our marketing purposes - to offer our technology services to you | Yes | Yes |
For joint marketing with other technology partners | No | We don't share |
For our technology partners' service delivery - information about your service usage and requirements | Yes | Yes |
For our affiliates' marketing purposes - information about your technology needs | No | We don't share |
For non-affiliates to market to you | No | We don't share |
Questions?
Call 423-218-2007 or email us at privacy@rapidshiftsolutions.com
Who we are
Who is providing this notice?
RapidShift Solutions and its affiliated technology service entities.
What we do
How does RapidShift Solutions protect my business information?
To protect your business information from unauthorized access and use, we implement industry-standard security measures that comply with federal and state regulations. These measures include physical security, encryption, access controls, and regular security audits. Our employees are trained on information security best practices and are required to maintain confidentiality.
How does RapidShift Solutions collect my business information?
We collect your information through various means:
- When you request services or consultations
- During service delivery and support interactions
- Through monitoring and management of your IT infrastructure
- From forms and applications you submit
- Through automated tools and systems we deploy
Why can't I limit all sharing?
Federal and state laws allow certain types of sharing for legitimate business purposes. For example:
- Service delivery to meet your technology needs
- Compliance with legal requirements
- System maintenance and security updates
- Business operations essential to service quality
Definitions
Technology Partners
Companies with whom we have formal agreements to provide complementary technology services or solutions.
Non-affiliates
Companies not related by common ownership or control. They can be technology vendors, service providers, or other third parties.
Joint marketing
A formal agreement between non-affiliated technology companies to market products or services jointly to you.
Other important information
Data Retention: We retain your information for as long as necessary to provide services and comply with legal obligations. Specific retention periods vary based on the type of information and legal requirements.
Data Security Incidents: In the event of a data breach that may compromise your information, we will notify you promptly in accordance with applicable laws.
International Data: If your services involve international data transfer, we ensure appropriate safeguards are in place to protect your information.
Your Rights: You have the right to access, correct, or request deletion of your personal information, subject to legal and contractual obligations. Contact us at privacy@rapidshiftsolutions.com to exercise these rights.
Contact Our Privacy Team
Phone: 423-218-2007
Email: privacy@rapidshiftsolutions.com
Mail: Privacy Officer, RapidShift Solutions, PO Box 12345, Knoxville, TN 37901