Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about RapidShift's technology services, support, and solutions.
What is included in RapidShift's managed IT services?
Our managed IT services include 24/7 system monitoring, proactive maintenance, help desk support, security updates, backup management, network administration, and regular technology reviews. We provide comprehensive IT management so you can focus on your business.
How quickly can RapidShift respond to IT issues?
We offer guaranteed response times based on issue severity. Critical issues receive immediate attention, with most problems resolved within 2-4 hours. Our 24/7 monitoring often allows us to fix issues before you even notice them.
Do you provide on-site support?
Yes, we provide on-site support throughout East Tennessee. Most issues can be resolved remotely, but our technicians are available for on-site visits when needed for hardware issues or major implementations.
Can RapidShift work with our existing IT infrastructure?
Absolutely. We specialize in working with existing systems and can integrate with virtually any IT infrastructure. We'll assess your current setup and create a customized management plan that fits your needs.
What industries does RapidShift specialize in?
We serve businesses across all industries, with particular expertise in banking, manufacturing, healthcare, retail, and professional services. Our solutions are customized to meet industry-specific compliance and operational requirements.
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