Service Agreements & Disclosures
Transparency in Technology Partnership
Access our comprehensive service agreements and legal documentation. We believe in clear, understandable terms that protect both your interests and ours.
MASTER SERVICE AGREEMENT
RapidShift Solutions, LLC [hereinafter referred to as "RapidShift"] provides technology services to our clients [hereinafter referred to as "Client(s)"] under the terms and conditions set forth below. This Master Service Agreement ("Agreement") governs all services provided by RapidShift unless specifically superseded by a written Service Order or Statement of Work.
NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, RapidShift and Client hereby agree as follows:
1. SERVICES PROVIDED:
RapidShift will provide professional technology services as specified in Service Orders or Statements of Work, which may include: (1) managed IT services and support; (2) cloud infrastructure management; (3) cybersecurity services; (4) custom software development; (5) website design and development; (6) technology consulting; and (7) other technology services as agreed upon. Each Service Order will specify the scope, deliverables, timeline, and fees for the services to be provided.
2. SERVICE LEVEL AGREEMENTS (SLAs):
RapidShift maintains specific Service Level Agreements for each service offering:
- Managed IT Services: 99.9% uptime guarantee for critical systems
- Response Times: Critical issues - 15 minutes; High priority - 2 hours; Standard - 4 hours
- Security Services: 24/7 monitoring with immediate threat response
- Cloud Services: 99.99% availability for managed cloud infrastructure
- Support Hours: 24/7 for critical issues; Business hours for standard support
Detailed SLA terms are provided in service-specific agreements. Service credits may apply for SLA breaches as specified in individual Service Orders.
3. DATA PROTECTION AND PRIVACY:
RapidShift is committed to protecting Client data and maintaining privacy:
- All data is encrypted in transit and at rest using industry-standard encryption
- Access to Client data is restricted to authorized personnel only
- Regular security audits and penetration testing are performed
- Compliance with GDPR, CCPA, and other applicable privacy regulations
- Data processing agreements available for clients requiring GDPR compliance
- Client data is never sold or shared with third parties without explicit consent
4. INTELLECTUAL PROPERTY:
Unless otherwise specified in a Service Order:
- Client retains ownership of all pre-existing intellectual property
- Custom software and deliverables created for Client become Client's property upon full payment
- RapidShift retains ownership of pre-existing tools, methodologies, and frameworks
- RapidShift may use anonymized learnings for service improvement
- Open-source components are subject to their respective licenses
5. CONFIDENTIALITY:
Both parties agree to maintain strict confidentiality regarding:
- Proprietary information and trade secrets
- Business strategies and financial information
- Technical specifications and source code
- Customer lists and pricing information
This confidentiality obligation survives termination of the Agreement for five (5) years.
6. PAYMENT TERMS:
Unless otherwise specified in a Service Order:
- Invoices are issued monthly for ongoing services
- Payment is due within 30 days of invoice date
- Late payments incur 1.5% monthly interest or maximum legal rate
- Project-based work may require deposits as specified in Service Orders
- Disputed charges must be reported within 15 days of invoice date
7. LIABILITY AND WARRANTIES:
RapidShift provides services on an "as-is" basis with the following terms:
- Services are performed in a professional and workmanlike manner
- RapidShift maintains appropriate insurance coverage
- Liability is limited to the fees paid for the specific service in question
- Neither party is liable for indirect, consequential, or punitive damages
- Force majeure events excuse performance obligations
8. TERMINATION:
Either party may terminate this Agreement:
- For ongoing services: 30 days written notice
- For cause: immediately upon material breach after 15 days cure period
- Project-based work: as specified in Service Orders
- Client remains responsible for fees incurred through termination date
- RapidShift will provide reasonable transition assistance
9. DISPUTE RESOLUTION:
Disputes will be resolved through:
- Good faith negotiation between parties
- Mediation if negotiation fails
- Binding arbitration as a last resort
- Venue: Johnson City, Tennessee
- Governing law: Tennessee state law
10. GENERAL PROVISIONS:
Additional terms and conditions:
- This Agreement supersedes all prior agreements
- Amendments must be in writing and signed by both parties
- Neither party may assign without written consent
- Severability: invalid provisions don't affect remaining terms
- Notices should be sent to addresses specified in Service Orders